Pricing for Service Management 2010



Conference and Expo Package | $1,595
Pre-Conference Workshops | $1,595 - $2,895
Free Expo-Only Pass | FREE
Tuesday Evening R & R (Reception and Roundtable) | FREE

Conference & Expo Package | $1,595


  • Three dynamic keynote presentations
  • Six compelling and in-depth workshop tracks
  • Your choice of 30 intense, half-day workshops
  • Proven tools and templates from each workshop to streamline the implementation of your service management processes
  • Access to the industry’s leading service management vendors and service providers
  • Networking and social activities
  • Tuesday evening reception and roundtable, facilitated by members of the Miami HDI Local Chapter and HDI Forums, will highlight the impact that networking - both locally and nationally – can have upon your career and your operations. It’s FREE and open to all IT service and support professionals, registration required.


Pre-Conference Workshops


You don’t have to attend the conference in order to attend a pre-conference workshop. You may complete your learning experience by adding one of these industry-leading courses to your conference registration.

Pre-1: HDI Support Center Director $2,895
Pre-2: HDI Support Center Manager $1,895
Pre-3: Knowledge Management Foundations: KCS Principles $1,595
Pre-4: Service Management Essentials $1,595


Free Expo-Only Pass


Join your peers in the Expo Hall, the definitive marketplace to compare products and services from top industry vendors.

Tuesday Evening R&R (Reception and Roundtable)


Tuesday, October 5th | 5:30 PM – 7:30 PM
Tuesday evening reception and roundtable, facilitated by members of the Miami HDI Local Chapter and HDI Forums, will highlight the impact that networking - both locally and nationally – can have upon your career and your operations. It’s FREE and open to all IT service and support professionals, registration required.
Cancellation Policy: All cancellations must be made in writing. You may cancel without penalty until September 3, 2010, after which a $150 cancellation fee will be charged. No-shows and cancellations after September 17, 2010, will be charged the full conference rate. Cancellation policy applies to both conference and pre-conference workshop registrations.

Payment Information

To expedite your registration, please have your Visa, MasterCard, or American Express card available when registering. Invoices are payable upon receipt and prepayment (or a federal government purchase order) is required prior to attendance.