Pre-Conference Workshops

You don’t have to attend the conference in order to attend a
pre-conference workshop. You may complete your learning experience by adding one of these industry-leading courses to your conference registration.

Pre-1: HDI Support Center Director

Sunday, October 3 - Tuesday, October 5
Price: $2,895 | Member Price: $2,795
Learn to develop and execute a strategic plan that will take your organization
to the next level.
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Pre-2: HDI Support Center Manager

Sunday, October 3 - Tuesday, October 5
Price: $1,895 | Member Price: $1,795
Learn how to satisfy operational demands and deliver on your support center’s commitments.
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Pre-3: Knowledge Management Foundations: KCS^SM Principles

Sunday, October 3 - Tuesday, October 5
Price: $1,595 | Member Price: $1,495
Learn a set of practical steps for capturing, storing, and successfully reusing knowledge.
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Pre-4: Service Management Essentials

Monday, October 4 – Tuesday, October 5
Price: $1,595 | Member Price: $1,495
Increase the value of your IT services by focus on customer facing processes.
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