What's New for Service Management 2010?
Nine New Speakers:
- Jason Young
- Deborah Monroe
- Kevin McLaughlin
- Greg Hines
- George Spafford
- Dean Meyer
- Phyllis Drucker
- Glenn LeClair
- Malcolm Fisher
Three New Tracks:
- Service Management: Master Key Concepts
- Governance: Sharpen Your Business Focus
- Frameworks: The Power of Multiple
22 New Sessions (73% of content is NEW)
Featuring:
- Two Office of Government Commerce (OGC) authors: Malcolm Fry and Hank Marquis
- ITSM Author and CIO Coach: Dean Meyer
- Distinguished Professional in Service Management (DPSM™): Greg Hines and John Custy
Tuesday Evening R&R (Reception and Roundtable)
Tuesday , October 5th | 5:30 PM – 7:30 PM
Tuesday evening
reception and
roundtable, facilitated by members of the
Miami HDI Local Chapter and
HDI Forums, will highlight the impact that networking - both locally and nationally – can have upon your career and your operations. It’s
FREE and open to all IT service and support professionals, registration required.