Event FAQ



When is the HDI 2010 Service Management Conference & Expo?

How can I receive a brochure?

How can I register for the conference?

What is included in my conference registration package?

What meals are included?

What are HDI’s payment policies?

What are HDI’s cancellation policies?

How can I tell you about my special physical/dietary needs?

Can I send someone in my place, if I can no longer attend?

I am an HDI member, are there any membership discounts?

I’ve attended in the past, are there any alumni discounts?

Is there an early bird discount?

Can I apply the early bird discount to a pre-conference workshop?

Can I bring a guest to any sessions or keynotes?

What time is check-in and on-site registration?

In what format will I get my conference handouts?

What if I need to fax my registration form to HDI?

Where will the HDI 2010 Service Management Conference & Expo be held?

Are there any special conference rates? How do I make my hotel reservations?

How much does parking cost at the hotel?

What should I wear to attend the conference?

What is the weather like?

How far is the hotel from the airport?

What pre-conference workshops will be offered?

What exhibitors will be at the Expo?

How do I become an exhibitor?



Basics



When is the HDI 2010 Service Management Conference & Expo?
October 6-8, 2010, at the InterContinental Hotel, Miami, Florida.

How can I receive a brochure?
Join our mailing list.

Registration & Discounts



How can I register for the conference?
You may register online. Or, if you would prefer to register with one of our call center representatives, please call 877.707.5657.

What is included in my conference registration package?
For a complete list of program, networking and products & services that your conference package includes, please click here.

What meals are included?

Pre-Conference Workshop:

Breakfast and breaks included. Lunch and dinner are on your own. (The HDI Support Center Director course includes lunch.)

Conference Package:

Breakfast (Wednesday, Thursday, Friday)
Lunch (Wednesday, Thursday)
Morning and Afternoon Beverage Breaks
Dinner – on your own

What are HDI’s payment policies?
HDI accepts Visa, MasterCard, or American Express for conference payment. Billing is also available and invoices are payable upon receipt. Pre-payment (or a federal government purchase order) is required prior to conference attendance.

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What are HDI’s cancellation policies?
All cancellations must be made in writing. You may cancel without penalty until September 3, 2010, after which a $150 cancellation fee will be charged. No-shows and cancellations after September 17, 2010, will be charged the full conference rate. Cancellation policy applies to both conference and pre-conference workshop registrations.

How can I tell you about my special physical/dietary needs?
Vegetarian meals/items will be available at all conference food functions. If you have additional physical or dietary needs that need to be addressed, please call 719.785.5351 prior to September 15, 2010 and we will be happy to try to accommodate your request.

Can I send someone in my place, if I can no longer attend?
Yes, you may substitute at any time before receiving your conference materials on-site. If possible, knowing the replacement’s name, title and address prior to attending the conference helps facilitate a smooth registration substitution.

I am an HDI member, are there any membership discounts?
Yes, all HDI Silver members and above receive $100 discount off the conference registration fee and $100 off the 3-day and 2-day pre-conference workshops.

I’ve attended in the past, are there any alumni discounts?
Yes, alumni to any HDI conference receive an alumni discount of $100.

Is there an early bird discount?
The $100 early bird discount ends August 6, 2010.

Can I apply the early bird discount to a pre-conference workshop?
Discounts may only be applied to the Conference Registration Package.

Can I bring a guest to any sessions or keynotes?
Only registered conference participants will be allowed to attend conference sessions or keynote presentations.

What time is check-in and on-site registration?
The on-site registration/information booth will be open during the following hours:

  • Sunday, October 3 | 7:00 AM – 9:00 AM
  • Monday, October 4 | 7:00 AM – 9:00 AM
  • Tuesday, October 5 | 7:00 AM – 6:00 PM
  • Wednesday, October 6 | 7:00 AM – 6:00 PM
  • Thursday, October 7 | 7:00 AM – 6:00 PM
  • Friday, October 8 | 7:00 AM – 1:00 PM


In what format will I get my conference handouts?

Conference attendees will receive:

  • A conference bag designed to hold your conference materials
  • Proceedings Manual (all conference handouts)
  • Conference Badge (entrance into all conference keynotes, sessions, expo and receptions)
  • Conference/Reception meal tickets


What if I need to fax my registration form to HDI?
 You can download a PDF of the registration form that you can fax to us at 719.268.0184.

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Travel & Hotel



Where will the HDI 2010 Service Management Conference & Expo be held?

All conference activities will take place at the:

InterContinental Miami – October 6 - 8, 2010 (Pre-conference workshops take place October 3 - 5)
100 Chopin Plaza
Miami, FL 33131
Tel: 305-577-1000
Reservations: 866.577.3753

InterContinental Miami Guestroom includes:
  • Oversized windows, with stunning views of downtown and Biscayne Bay
  • High-speed Internet access, both wireless and wired
  • European marble bathrooms, with full baths and separate dressing areas
  • In-room pay-per-view movies
  • Premium cable / satellite television
  • Video games available
  • Video checkout
  • 24-hour room service available
  • In-room safe
  • Laundry / valet services
  • Oversized desk, with computer compatibility
  • Phone, with voicemail
  • WorldLink Internet Connector, available in suites
  • Mini bar
  • Iron and ironing board
  • Alarm-clock radio
  • Coffeemaker
  • Hair dryer
  • Priority Club, frequent guest program


Are there any special conference hotel rates? How do I make my hotel reservations?
Discounted rates are available to conference participants.

Reserve your room: $159.00 single/double occupancy

All conference activities will take place at the InterContinental Miami. Discounted rates are available to conference attendees.

Reserve your room by September 13 for the $159.00 single/double occupancy conference rate. To make reservations, please call 866.577.3753 and reference the HDI Service Management Conference rate.

Hotel sleeping rooms will be held at special conference rates until September 13, 2010, (or until they sell out) and will be based upon availability after this date. A first night deposit is required and will be charged to your credit card. Reservations must be cancelled 48 hours prior to arrival to avoid forfeiting the deposit.

Reserve Your Room Now

How much does parking cost at the hotel?
Parking at Miami InterContinental is $34 per day.

What should I wear to attend the conference?
HDI encourages you to dress business casual in order to enjoy this roll-up-your-sleeves conference.

What is the weather like?
 The average temperature is 80-85 during the day with a low of 70s in the evening.

How far is the hotel from the airport?
The hotel is 7.5 miles from the Miami International Airport, and 25 miles from Fort Lauderdale International Airport. A taxi from Miami International is approximately $25.

Pre-Conference Workshops



What pre-conference workshops will be offered?
 Please click here for a full list of pre-conference workshop titles and descriptions. Pre-registration is required.

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Expo



What exhibitors will be at the Expo?
 Click here to find the current exhibitor list. For any other questions, please contact Support at 877.707.5657.

How do I become an exhibitor?
For exhibitor and sponsorship opportunities, contact Greg Russak at 724.864.5868.