About HDI

HDI is the world’s largest IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for emerging trends and best practices. HDI provides a vast repository of resources, networking opportunities, and the largest industry event—the HDI Annual Conference & Expo.

HDI provides valuable resources for technical support professional throughout their career and for support centers of every maturity level.

• Senior-level IT service and support professionals meet at HDI Forums for live, interactive meetings that provide an outlet for strategic communication.


• Measure your customer's satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.


• Network with IT professionals in your area at HDI Local Chapter meetings.


• Learn processes like ITIL and Knowledge Management to improve operational efficiencies.


• Search the largest repository of industry resources including eZines, SupportWorld magazine, white papers, and quarterly Focus Books.


• Compare your support center to industry standards using the Support Center Maturity Assessment and Support Center Certification.


• Get answers and tools to solve common support center issues.


• Educate yourself and your support center with SPIN, a free members-only webinar, or HDI certification courses, the ideal soft-skills complement to technical learned through Microsoft and CompTIA.