Exhibitors

2850 West Horizon Ridge Parkway Suite 200, Henderson NV 89052

Phone 888-yurbi-01 | Fax 703-991-5935

5000fish Inc. was founded to change the way that organizations engage technology. The company concentrates on creating innovative products that have a "shallow" learning curve ensuring users don't just engage the technology, they embrace it; making it a part of their everyday workflow. Current products include Yurbi, an intuitive analytics and reporting solution that gives business users access and control over the data they need to make day-to-day decisions, and MailSync, an Outlook Plug-In that lets Help Desk Analysts interact with live data from their Help Desk systems in Microsoft Outlook. Learn more at www.yurbi.com or www.5kfish.com.

578 Highland Colony Parkway Suite 300 , Ridgeland MS 39157

Phone 601-519-0123 | Fax 601-510-9080

Bomgar’s award-winning, appliance-based remote support solutions enable more than 5,000 leading companies around the world to transform their IT support functions through secure access and management of virtually all remote systems - Mac, Linux, BlackBerry and Windows Mobile smartphones plus all versions of Windows. Bomgar is a privately held company headquartered in Ridgeland, Mississippi. In 2009, Bomgar was named one of the fastest-growing companies in the US by Inc. 500.

12295 Oracle Boulevard Suite 200, Colorado Springs CO 80921

Phone 719-386-7000 | Fax 719-386-7001

Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support.

170 West Tasman Drive , San Jose CA 95134

Phone 408 526 4000 | Fax

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate. Businesses of all sizes, governments, service providers, and consumers use Cisco hardware, software, and services to improve collaboration, simplify operations, increase customer satisfaction, and improve competitive advantage. We follow responsible business practices to help ensure business sustainability and environmentally conscious operations and products. Learn more at www.cisco.com.

1400 Opus Place Suite 110, Downers Grove IL 60515

Phone 630-515-6660 | Fax 630-271-1508

Column Technologies is a global technology, management consulting, software development and services company with proven success across the public and private sectors. Headquartered in the United States, we have 275 employees and offices in Australia, Canada, India, Singapore, South Africa, and the United Kingdom. With a history of over 600 successful ITSM implementations, our reputation and capability is built on the service we deliver. Column’s solutions meet our customers’ needs and deliver real performance improvements.

4700 Six Forks Road Suite 320, Raleigh NC 27609

Phone 866-866-0034 | Fax 919-532-0023

Elsinore Technologies is a software development company located in Raleigh, NC with more than 15 years of experience developing and supporting on-premise software products. Flagship products include IssueNet, an enterprise level issue tracking solution that can be customized to support the most demanding service desk requirements. And ScreenConnect, a self-hosted remote support product that provides customers the flexibility to control the look, feel, speed, and security of their remote support solution.

100 Crosby Drive , Bedford MA 01730

Phone 781-275-3400 | Fax 781-275-6060

Corporate Description = InteQ is a leader in On Demand IT Service Management. The company's ITIL SaaS Service Management solution, InfraDesk, dramatically reduces the total cost of ownership, offers the fastest time to production and is the easiest to adopt in the industry. InfraDesk combines ITIL best practices, Cloud and Web 2.0 technologies with an adaptive workflow engine to empower IT organizations to deliver the highest level of customer satisfaction. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.

335 RenFrew Drive Suite 301, Markham Ontario, Canada L3R 9S9

Phone 416-410-2716 | Fax 416-352-5191

Monitor 24-7 Inc.’s solution—IncidentMonitor™ has been certified ITIL-compatible for 10 ITIL® V3 processes. All processes are provided FREE OF CHARGE and will allow you to be up a running in a few days with fully configured ITIL V3 processes. IncidentMonitor’s unique framework allows you to easily adapt the processes to support your specific ITIL or help desk requirements. With IncidentMonitor you benefit from the best of both worlds—you can immediately leverage industry-proven processes. As your organization streamlines its processes, IncidentMonitor will be quickly adapted to support your improved processes. Imagine not being tied to budget limitations—you can roll out the next ITIL® process based on your project timelines NOT financial limitations.

3930 Premier North Drive , Tampa Florida 33618

Phone 866-288-3067 | Fax 813-264-2879

Persystent Software automates repair of operating system and application files with zero-touch. At each boot cycle Persystent scans and compares the PC configuration for compliance - even if the OS cannot engage and even if the PC is off network. All compliant files that have been changed or deleted are restored and all non-compliant files are removed. By automating repair for common support issues, Persystent helps reduce call volume and costs for help desk staff.

80 Aberdeen Street Suite 400, Ottawa Ontario, Canada K1S 5R5

Phone 613-236-1644 | Fax 866-332-5811

Automate your IT metrics and access them from anywhere! PureShare offers web-enabled proactive management tools that eliminate the need for reports, manual spreadsheets and slide-ware. PureShare automates the collection of ITSM metrics from data sources inside and outside of a company to provide executives, managers and staff with a direct line to answers in real-time – without the need for static reports. Pre-packaged, best-practice metrics help organizations quickly gain strategic alignment, operational efficiencies and top-to-bottom transparency. For more information, please visit www.pureshare.com. PureShare: No Reports – Just Answers.

11781 Lee Jackson Memorial Highway , Fairfax VA 22033

Phone 703-218-1851 | Fax 703-716-4812

Siber Systems creates and markets software products to consumers and businesses around the world. The company’s flagship products, RoboForm and GoodSync, are used by millions of people worldwide. GoodSync, an easy and reliable automatic file synchronization program, was released in 2006. RoboForm Enterprise has been solving password management problems quickly, easily and cost-effectively since 1999. RoboForm Enterprise reduces employee passwords to one secure, master password and provides an easy and cost-effective way to improve password security while making employees more productive and helping organizations to recognize immediate IT cost savings.

8300 Boone Boulevard Suite 300, Vienna Virginia 22182

Phone 571-426-6928 | Fax 432-577-2493

SitScape software empowers Service Managers to quickly visualize and monitor their disparate applications in Web-based personalized live dashboard consoles. The on-demand Monitoring Consoles are used for for help desks, IT services and support centers, operational centers, financial centers, trading desks, data centers, cyber security centers, military command centers and situational rooms. Users can cherry-pick ("copy-and-paste") functionality screens from heterogeneous IT systems, and assemble a personalized info window on-the-fly with zero programming. SitScape has Fortune 500 customers, government clients, and has won various global innovation awards.

1316 23rd St S , Fargo North Dakota 58103

Phone 701-232-5697 | Fax 253-981-9665

Looking for a complete IT service management tool that will provide a graceful solution to your problems? Allow StrataCom to present the tried and true solution: HP Service Manager. If you currently are an HP Service Manager user, lean on StrataCom as your HP Gold Partner to guide you gracefully through your next project. StrataCom. Our Talent. Your Success.

1355 GAteway Drive , Melbourne FL 32901

Phone 800-820-6103 | Fax 321-309-2794

3675 Mt. Diable Boulevard Suite 200, Lafayette California 94549

Phone 925-871-3900 | Fax 925-871-3991

TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. TechExcel Service Suite unifies the service desk, asset management and customer relationship management functions with a single configuration management database (CMDB) user interface and integrated workflow.

6120 Stevenson Blvd. , Fremont CA 94538

Phone 888-936-7747 | Fax 510-979-1722

Zenprise MobileManager monitors, manages, and secures enterprise BlackBerry, iPhone, Android, Palm, and Windows Mobile smartphones. The solution enables the IT department to provide service management, device management, security management, and expense management across multiple smartphone platforms. Using Zenprise, customers can reduce their mobile support costs by over 55%, increase end user service levels by over 75%, and ensure corporate IT compliance rates of 100%.