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Free Expo-Only Pass
Focusing on the pivotal role of IT in services management
IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help your meet the service demands of your business.
Six Powerful Learning Tracks
Service Management: Master Key Concepts
Process Management: Essential for Success
Service Quality: Design, Measure, and Manage
Governance: Sharpen Your Business Focus
Frameworks: The Power of Multiple
People: A Critical Resource
Four Pre-Conference Workshops
HDI
Support Center Director
HDI
Support Center Manager
Knowledge Management Foundations
: KCS
SM
Principles
Service Management Essentials
Inspiring Keynote Presentations
The Seven Deadly Sins of
IT Support and How to Avoid Them
Culturetopia: The
Ultimate High-Performance Workplace
Teambuilding
: 70,000 Miles, 20 Years, and 500 Sailors Later
Four Networking Events
Tuesday Evening
R&R (Reception and Roundtable)
Wednesday
Welcome Reception
Thursday Expo Hall
Prize Giveaway
Thursday Happy Hour
Networking Cocktail Reception