Focusing on the Pivotal Role of IT in Service Management


IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help you meet the service demands of your business.

Six Powerful Learning Tracks


Service Management: Master Key Concepts
Process Management: Essential for Success
Service Quality: Design, Measure, and Manage
Governance: Sharpen Your Business Focus
Frameworks: The Power of Multiple
People: A Critical Resource


Four Pre-Conference Workshops

Inspiring Keynote Presentations

Four Networking Events