Focusing on the pivotal role of IT in services management


IT service and technical support professionals gather at the annual HDI Service Management Conference & Expo to explore some of the hottest topics affecting IT service management. The half-day conference workshops provide the processes, frameworks, templates, and tools to help your meet the service demands of your business.

Six Powerful Learning Tracks


Service Management Service Management: Master Key Concepts
Process Management Process Management: Essential for Success
Service Quality Service Quality: Design, Measure, and Manage
Governance Governance: Sharpen Your Business Focus
Frameworks Frameworks: The Power of Multiple
People People: A Critical Resource


Four Pre-Conference Workshops


Inspiring Keynote Presentations

Four Networking Events